I called them last week because I did not get the bottle of touchup paint and keychain light that comes with the MSP. the lady on the phone told me she didn't think she had any keychains left. she was right. no MAZDASPEED lighted keychains. so she sent me a cheesy MAZDA keychain, my touchup paint and a very nice MAZDA hat at no charge. I was looking at the hats @ Gunther and they are like $30. hehe I must say i'm quite impressed with the customer service offered.