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    Beware of Tires-Easy.com

    So, after checking the inventory on a set of tires on tires-easy.com and the inventory said they had 5 tires left in the size I wanted (175-50-13) I ordered a set and instantly sent them a paypal payment through their website. The payment went through and it charged me sales tax. Well, since there are a lot of tire businesses here in Arizona I didn't think much of that. So, a week goes by and I'm wondering where my tires are. Then I get an e-mail from the company that owns Tires-Easy.com (Delticom) that states that there were insufficient funds to complete my transaction. The e-mail then gave a direct link to make another paypal payment. I took this as a red flag, and went to my paypal account by typing in paypal.com into my browser. When I checked my paypal, the history said that my payment had been processed successfully and was accepted by Delticom. So, I wrote a letter to the e-mail address that my conformation e-mail from Delticom came from telling them that I thought fraudulent activity was being conducted with their customer information. A representative of Delticom e-mailed me back and said that they would give the information to the finance department and if my payment was clear it would go to the warehouse. This was a week and a half after I had paid for my tires mind you.
    Another week goes by and I get an e-mail telling me that they no longer have that size of tire, and that I could transfer the funds to an alternate size. I was pretty irritated at this time. I looked at all their tires that I may want and noticed that the prices were okay, but not good when they charged the sales tax, shipping and the "environmental fee". I then looked up the address to this business and found out they are in Oregon, which has no sales tax. and the environmental fee which is only applicable to tires sold for use in Oregon, is a dollar a tire. I asked the sales rep about this and he said that it was because they were registered in Arizona. I asked my accountant and she said that if the order was being taken in Oregon, and the payment went to an Oregon retailer (which Delticom North america is listed as retailing from Oregon, the AZ address is not a retail location) and the tires are being shipped from out of state then it is not up to Delticom to collect sales tax. She then ran the numbers and told me that their calculated sales tax was 30% off even if they were retailing from a phoenix location. I asked the sales rep about this and he just said that they are required to collect tax and wouldn't go any further. I told him that I wanted a full refund and that what they were doing was fraud.
    Three days later, I still hadn't gotten my refund. It had been three weeks since I had given them money for tires that they didn't even have. I was very unhappy. So, I e-mailed them again and told them that they still hadn't sent my refund. Within a couple of hours I got an e-mail saying that my refund had been sent. I checked my paypal and they sent a partial refund. I then immediately wrote back and told about the partial refund. The sales rep wrote back (it usually takes a day for them to reply) saying that they refunded the amount that I paid them. I sent them a copy of my paypal transaction information where it gave the two figures and the "partial refund". I haven't heard back from them.
    So, in conclusion, they took my money for tires they didn't have in the first place, tried to charge me bogus sales tax, kept my money for over a month and short changed me on my refund. I'm tired of dealing with this and I will never deal with Delticom again.

    I only hope that I can save others from this frustration.

    #2
    Thank you for the information. I'm sure it will save some of our Forum members from the corrupt practices of this company.

    We'll make this a sticky so the information will be readily available to prospective buyers.
    02 DX Millenium Red - The Penultimate Driving Machine
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      #3
      Dirty, filthy bastards. I think you should call the OR state attorney general, and then spread this to every car board you can get your mitts on.
      '90 AWD Protege, full GTR drivetrain swap, ~320 whp daily driver, RIP, and
      '90 AWD Protege, yet another GTR swap, Open class rallycar with a Toyota GT4 gearbox swap, thus crossing the line between hobby and mental illness. And a Brabus E55 K8, removing all doubt.
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        #4
        file the complaint will paypal they will recover the funds


        Comment


          #5
          Glad I didn't buy from them when I bought tyres recently.
          Team Fail Motorsports

          That's just the nature of the beach.

          Comment


            #6
            Thanks for the info... should sticky this ..

            Comment


              #7
              Sorry this happened to you. Why anyone would buy tires online from anywhere but discount tire or tire rack is beyond me though.
              -Steve

              94' Protege < Worklog<SOLD!
              VF10 powered!
              262 Whp & 257 Wtq
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                #8
                I only ordered tires from them because nobody in this country stocks 175/50-13 tires anymore. They had 5 listed in their inventory. I have to order tires from Europe otherwise and pay 100 dollars a tire to ship them.

                Comment


                  #9
                  Originally posted by advancedynamix View Post
                  I only ordered tires from them because nobody in this country stocks 175/50-13 tires anymore. They had 5 listed in their inventory. I have to order tires from Europe otherwise and pay 100 dollars a tire to ship them.
                  I know nothing about this company so please check it out thoroughly if you decide to do business with them but I did a little research and found the following:
                  Tunershop states that they carry Dunlop SP 2000 175/50-13 tires. They are listed as V-rated UHP designed for high-end sport sedans and coupes. They cost US $158 each but the company states free shipping for two or more.

                  TUNERSHOP is the #1 online shop for alloy wheels, lowering springs, coilovers, wheel spacers and other tuning parts for your vehicle | FAST DELIVERY WORLDWIDE

                  02 DX Millenium Red - The Penultimate Driving Machine
                  MP3 Strut Tower Bar kit; Cusco Front Lower Arm Tie Bar
                  MSP Springs, Struts, Stabilizer Bars, Trailing Links, #3 Engine Mount
                  Kartboy Stabilizer Bar Bushings; Nyloil Shifter Bushings; Red Line MT-90 Gear Oil
                  MP3 Shifter, Knob and Aluminum Pedal Set
                  Suvlights HD Wiring Harness; Osram Night Breaker H4 Bulbs; Exide Edge AGM Battery
                  Summer: 5Zigen FN01R-C 16 x 7" Wheels; Yoko S.drive 205/45-16s
                  Winter: Enkei OR52 16 x 7" Wheels; Falken Ziex ZE-912 205/45-16s
                  Modified OEM Air Intake; Racing Beat Exhaust System; Techna-Fit SS Clutch Line
                  Denso SKJ16CR-L11 Extended Tip Spark Plugs; Magnecor Wires
                  Power Slot Front Brake Rotors; Techna-Fit SS Brake Lines; Hawk HPS Pads
                  Red Line Synthetic Engine Oil; C/S Aluminum Oil Cap
                  Cyberdyne Digital Gauges: Tach; Ambient Air Temp; Voltmeter

                  Comment


                    #10
                    Originally posted by Ace View Post
                    Sorry this happened to you. Why anyone would buy tires online from anywhere but discount tire or tire rack is beyond me though.
                    Because their prices are high compared to other places online. I had success with buying tires off ebay before.
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                    Comment


                      #11
                      Originally posted by goldstar View Post
                      I know nothing about this company so please check it out thoroughly if you decide to do business with them but I did a little research and found the following:
                      Tunershop states that they carry Dunlop SP 2000 175/50-13 tires. They are listed as V-rated UHP designed for high-end sport sedans and coupes. They cost US $158 each but the company states free shipping for two or more.

                      TUNERSHOP is the #1 online shop for alloy wheels, lowering springs, coilovers, wheel spacers and other tuning parts for your vehicle | FAST DELIVERY WORLDWIDE

                      http://www.tunershop.com/Tires/13_inches
                      I have ordered tires through tunershop before. The tires were drop shipped from Germany. They arrived fast and the experience was excellent, but the shipping is not free, it's just calculated into the tire price. Those tires are a 60 dollar tire, plus close to 100 to have them shipped from Europe. I buy my 185/45/15 tires through these guys and though I pay 170 bucks a tire for a 65 dollar tire, they get to me quick and are fresh tires. Thumbs up to Tunershop ( Reno,NV) for offering tires that others won't.

                      Comment


                        #12
                        Damn .. the only company that comes to mind for 175/50r13 was the bfg euro t/a .. wow..

                        Comment


                          #13
                          I have a wholesale account set up with them. (The wholesale division is called Tires123.com) They really are a joke. Their "wholesale" prices are practically retail, and their customer service is among the worst I've ever encountered. I'm amazed that a company this size can get away with the things they do.
                          Justin T. ~ SCCA FSP 1994 Protege LX

                          Comment


                            #14
                            Originally posted by ot81to View Post
                            I have a wholesale account set up with them. (The wholesale division is called Tires123.com) They really are a joke. Their "wholesale" prices are practically retail, and their customer service is among the worst I've ever encountered. I'm amazed that a company this size can get away with the things they do.
                            Thank you! You are the first person out of the 5 forums I've posted on to confirm this. I was starting to think I had been singled out for some reason.

                            Tireboy, IIRC BFG discontinued the Euro T/A line almost a decade ago (I used to swear by those tires). There are a few manufacturers that make a 175/50-13, but none of them distribute this size to the U.S. The easiest (easiest being a relative term) ones to get are the Dunlop 2000. They are a great tire, but they are a cheap performance-ish tire. Not really worth 170 bucks a tire.

                            Comment


                              #15
                              This may be a stupid question, but why do you want to run such a small tire?
                              -Steve

                              94' Protege < Worklog<SOLD!
                              VF10 powered!
                              262 Whp & 257 Wtq
                              13.1@107

                              '02 Suzuki Bandit 600s

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